Two kinds of people we look for, not two seats to fill. We take the best we can find in each, however many that turns out to be. Both remote, both full-time, both spend their days watching synthetic customers get lost so real ones don't.
Build personas that behave like real buyers: patience models, domain competence, the life around the task. You'll decide when a ghost user reads the docs, when it guesses, and when it walks. Half engineering, half judgment.
Apply →You shipped an AI product, watched onboarding lose people, and have opinions about why. You'll run pilots, write the findings, and argue with the ghosts when they're wrong. Bring the scar tissue.
Apply →If neither description fits you and you're exceptional anyway, write to us. The bar is the only thing we're strict about.