We gave a ghost user one job in Fluxboard: set up a sprint board for a five-person team.
No script, no hints. Just the job. It got most of the way there, and honestly, Fluxboard made a lot of it easy. Board creation was obvious. Inviting the team was obvious. Then it hit the plan picker, and it stalled for four minutes.
Here's what it was thinking.
- 00:00
“Two fields and I'm in. Good start: no credit card, no calendar link.”
- 00:41
“I clicked ‘New board’ expecting sprint setup and got a template gallery. None of these say ‘sprint’. Picking ‘Agile team’ and hoping that's the one.”
- 01:28
“Board's up and the invite button is right where I looked first. This part is genuinely good. Five invites sent.”
- 02:17
“Sprints has a little ‘Pro’ badge on it. Is that the whole feature, or just some part of it? Opening the pricing page.”
- 02:314m 12son this one screen. The clock is the finding.
“I don't know if I need the Pro plan for this, and the pricing page doesn't say. It lists ‘advanced workflows’. Is a sprint an advanced workflow? I have three other tools to look at today.”
“I'm going to guess and hope. If the trial cuts me off mid-setup on Monday, that's a Monday problem.”
- 07:40
“Done. Board's ready for Monday. More than half of that time was me staring at a pricing page.”
The plan picker never says whether sprints need Pro. Wisp-07 guessed and pushed through. Six of the ten ghost users we sent after it didn't.