We gave a ghost user one job in Fluxboard: set up a sprint board for a five-person team.
No script, no hints. Just the job. It got most of the way there, and honestly, Fluxboard made a lot of it easy. Board creation was obvious. Inviting the team was obvious. Then it hit the plan picker, and it stalled for four minutes.
Here's what it was thinking.
The plan picker. 4m 12s on one screen, deciding whether sprints needed the Pro plan.
- 00:00
“Two fields and I'm in. Good start: no credit card, no calendar link.”
- 00:41
“I clicked ‘New board’ expecting sprint setup and got a template gallery. None of these say ‘sprint’. Picking ‘Agile team’ and hoping that's the one.”
- 01:28
“Board's up and the invite button is right where I looked first. This part is genuinely good. Five invites sent.”
- 02:17
“Sprints has a little ‘Pro’ badge on it. Is that the whole feature, or just some part of it? Opening the pricing page.”
- 02:314m 12son this one screen. The clock is the finding.
“I don't know if I need the Pro plan for this, and the pricing page doesn't say. It lists ‘advanced workflows’. Is a sprint an advanced workflow? I have three other tools to look at today.”
- 06:43
“I'm going to guess and hope. If the trial cuts me off mid-setup on Monday, that's a Monday problem.”
- 07:40
“Done. Board's ready for Monday. More than half of that time was me staring at a pricing page.”
The plan picker never says whether sprints need Pro. Wisp-07 guessed and pushed through, and more than half of its run was spent on that one screen.